Many users have reported in forums that the iPhone 11 screen is not very sensitive, and occasional touch interruptions may occur, causing the system to be unresponsive or even freeze.
After investigation, Apple has determined that this phenomenon is a malfunction of the screen itself. Yesterday, Apple released the "iPhone 11 Display Module Replacement Program for Touch Issues" on its official website, providing a serial number query tool for iPhone 11 devices with problems to verify whether the device meets the requirements for screen replacement.
Officials said, "Apple has confirmed that a small number of iPhone 11 displays may stop responding to touch operations due to problems with the display module. The affected devices were manufactured between November 2019 and May 2020. If your iPhone 11 has the above problem, please use the serial number query tool below to check whether your device is eligible for this plan. If eligible, Apple or an Apple authorized service provider will provide free repair services."
According to relevant media reports, Apple has provided related services on iPhone X, and the official will replace the screen assembly for the user's mobile phone. However, just like the previous AirPods Pro, as long as the user reports similar problems, basically they will agree to replace it.
If your iPhone 11 has similar problems, please click this link and enter the serial number to check if your device is eligible for this program. If it is eligible, please go to an Apple Store or Apple Authorized Service Provider as soon as possible for free repair service.
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