[Performance Report] Development Trends of Intel IT in 2023-2024

Latest update time：2024-07-12

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The explosion of AI big models has objectively brought huge opportunities for the development of IT. As Intel has elevated IT development to a strategic level, it has naturally injected strong momentum into promoting IT development. Intel IT not only focuses on innovation, AI and optimization, as well as the IT experience of Intel employees, end users and Intel customers, but also operates in a business manner.

Motti Finkelstein, Intel corporate vice president and chief information officer, said:

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We run IT as a business, which means we focus on value-based outcomes. We invest in and prioritize a technology project only when it demonstrates business value by increasing revenue, reducing costs or saving money.

”

Intel IT's development strategy and philosophy have made it a key driver of Intel's rapid growth. Over the years, Intel IT has continuously established key alliances with corporate stakeholders, while adhering to the strategy and operation methods that prioritize the overall goals of the organization, and is constantly evolving to meet future challenges.

In the past year of continuous development and promotion, what innovative trends has Intel IT seen? In order to better answer this question, Intel has specially released the "2023-2024 Intel IT Annual Performance Report - IT Development Trends". The report introduces the development status of Intel IT and the outstanding support provided to multiple organizations in the past year, and comprehensively presents Intel's various positive initiatives and remarkable achievements in promoting IT development.

Build a strong IT environment and leadership team to become a beacon of innovation

Intel has currently built an efficient and powerful IT environment that ensures the efficient operation of the infrastructure and the optimal allocation of IT resources, while achieving remarkable results in cost control and supply chain management.

Data as of January 1, 2024.

The number of employees is the average of the beginning and end of the year.

Intel IT has taken a leadership role in responding quickly to the top priorities of this large company, forming the Intel IT Council internally and is in the process of transforming the Intel IT Council into a Joint Technology Council to build a closer working relationship and prioritize strategic investments.

In the future, Intel will always uphold the spirit of "team of teams", play a leading role in the organizational structure through two councils, continue to promote standards and consistency across platforms, architectures, data and analysis, and continue Intel's IDM 2.0 ¹ journey.

Using AI and analytics to improve IT operational efficiency and help business growth

AI is the key to IT transformation and the foundation of Intel's development. To date, Intel has conducted more than 100 use cases and proof of concepts across all functions. With the successful embedding of AI into the most critical business processes and building it into Intel products, Intel's AI work has not only expanded rapidly, but also achieved remarkable results.

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More scalable and reusable, enabling automated work

With Intel's MLOps solution, hundreds of AI model quality checkpoints can be developed, deployed, and supported at low cost and with low effort, allowing AI to be quickly expanded as needed by the business.

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Transformed Intel’s manufacturing processes to improve quality and reduce production time

Intel continues to update its manufacturing processes by adopting different technologies such as Industrial Internet of Things (IIoT) edge computing, machine vision combined with AI/ML, and data analysis.

Terminal check:

Improve wafer yields with an AI-driven automated pattern classification solution that alerts yield analysts to quickly resolve issues by preventing additional wafers from being impacted.
Factory online inspection:

Use computer vision and machine learning to perform factory-level inspections during assembly and test processes. Detect defects and tooling issues earlier than end-of-line inspections.
Digital Twin Development:

^{Development of the Intel®} AFS software suite and collaboration with SC on digital twins to support digital twins and Intel® Automated Factory Solutions ^.
Building a Generative AI (GenAI) framework brings high value to business units:

① Virtual Technical Assistant (VTA), which uses large language models to provide question-answering and reasoning capabilities;

② Collaborative design brings the power of generative AI technology to design engineering processes and tasks;

③Account Pulse is a new AI function in sales CRM that helps sales staff save time in managing customers.

Provide comprehensive technical support from infrastructure, information security to improving work efficiency

Intel IT teams have always maintained close collaboration to provide Intel with basic technologies and resources to accelerate transformation and continued growth, allowing it to move forward safely and efficiently.

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Build cloud-to-edge infrastructure and the solutions you need to achieve your goals

At the application level, Robert Colby, chief engineer of Intel IT infrastructure, pointed out:

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Our philosophy is to use data center technology and bring it to the manufacturing floor. We had to replace the existing [network infrastructure], which is traditional Ethernet, and move to SDN. I have upgraded the entire factory from one code version to another without stopping the factory tools.

”

The currently adopted SDN and automation architecture provide Intel with many advantages, and the breakthrough deployment of SDN for factory networks has won Intel the 2023 CIO Top 100 Award.

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The continuous evolution of information security ensures safe and rapid progress forward

Intel’s InfoSec Group’s “defense in depth” strategy uses automation and security orchestration to detect and mitigate 99% of known cyber threats and helps protect Intel’s information security through:

Modernize IAM :

Designed and deployed a scalable, resilient, microservices-based Identity-as-a-Service platform
Improving Intel’s Security Posture:

Design solutions that combine CrowdStrike’s hardware-enhanced vulnerability detection technology with Intel® ^Threat Detection Technology ( Intel® ^{TDT
).}
Securing the global manufacturing supply chain:

Accelerate the adoption of cross-industry accountability standards through leadership and collaboration with suppliers, stakeholders, groups, and peers.

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Improve client work efficiency and optimize user experience to maximize efficiency

To provide an environment that supports inclusion, diversity, and flexibility and improves Intel employees’ client productivity, Intel IT is taking proactive steps to enhance the best IT experience.

Use telemetry to gain insights into client health:

Use digital experience management ( DEM ) tools to provide PC users with insights into device health and provide fixes and recommendations.
Optimize PC performance and user experience with Windows* 11:

Upgrade with Windows* Update for Business (WUfB) to simplify and automate the upgrade process without creating new interfaces.
Leveraging AI to optimize employee experience:

Assess how AI can improve workplace efficiency using Microsoft* Copilot AI-powered chatbots.

Technological and ideological changes promote sustainable development and create a green future

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Achieving a sustainable future driven by technology

Intel is firmly committed to building a sustainable future and has taken action through system changes, technological innovation, and global collaboration, and has achieved remarkable results in the field of sustainable development:

“Green” development:

Two of Intel’s HPC data centers have received LEED Gold certification from the Leadership in Energy and Environmental Design (LEED) organization in recognition of Intel’s efforts to address carbon, energy, water, waste, transportation, materials and health quality issues.
Reducing carbon footprint through application optimization:

Intel IT uses Intel® ^Granulate ™ ^software to optimize the performance of Intel Cloudera and Databricks deployments. Intel® ^Granulate ™ ^software can autonomously optimize application runtimes to improve core application performance, thereby increasing the efficiency of existing infrastructure, reducing CPU utilization and lowering computing costs.
Explore fuel cell technology to enhance power grids in data centers around the world:

Intel IT worked with Intel’s Enterprise Services and Global Supply Chain Groups to deploy fuel cells to meet Intel’s redundancy and capacity expectations.

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Restart the “Customer Zero” mindset to provide value for continuous innovation

Intel CTO Greg Lavender brought Intel IT under his wing. He viewed IT as a partner and early adopter (i.e., "Customer Zero"), continuously innovating and providing real value. Therefore, the IT Practitioners Lab was established. ITPL has great potential in practical application results, including increased product value due to enhanced functions, greater usability, easier implementation, and optimized application efficiency.

ITPL conducted two proofs of concept using Intel® ^Granulate ™ ^software , one on the local Cloudera platform and the other on the cloud Databricks platform, both of which improved the efficiency and throughput of big data workloads on-premises and in the cloud.

Looking to the future, Intel embraces change and continues to evolve

Andy Grove, former president and CEO of Intel, expressed the passion and energy flowing through Intel IT:

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A company is like a living organism, constantly reborn. Methods must change. Focus must change. Values must change. These changes accumulated together are transformation.

”

In 2023, Intel has made transformative progress. In 2024, Intel will focus on business development, expansion, and integration of solutions and services, extend AI capabilities to all core business processes, and exceed corporate expectations this year and in the future by playing a key role in IT. The "One Intel" mindset will continue to drive Intel towards an infinite and prosperous future!

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1“IDM 2.0” is a major advancement in Intel’s integrated device manufacturing (IDM) model. For more information, read Intel’s March 2021 press release, “Intel CEO Pat Gelsinger Announces ‘IDM 2.0’ Strategy for Manufacturing, Innovation, and Product Leadership.”

Actual performance will vary based on usage, configuration, and other factors. For more information, see www.Intel.com/PerformanceIndex

Performance test results are based on the date shown in the configuration information and may not reflect all publicly available security updates. See the configuration information disclosure for details. No product or component is absolutely secure.

Specific costs and results may vary.

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