Samsung responded to the early morning system crash: We are investigating the cause and will solve it as soon as possible

In the early morning of today (23rd), some domestic Samsung mobile phone users reported on social platforms such as Weibo that their mobile phones encountered black screen, restart and garbled characters. In response, Samsung GALAXY Weibo said that it is currently actively investigating the cause and will provide a corresponding solution as soon as possible.

Source: Samsung GALAXY Weibo

In the early hours of this morning, some netizens said on social platforms such as Weibo and Tieba that their Samsung phones had unresolved problems such as garbled characters and black screens. Currently, users of Galaxy S8, S9, S10 and other models have said they were affected.

Some users analyzed that the garbled characters, black screen and restart problems on Samsung phones may be related to the leap April. Since the phone's calendar function was not updated in time, the system incorrectly calculated the time of the day and crashed.

In response to this, some users have proposed corresponding emergency solutions.

Samsung phone users who have not encountered related problems can choose to turn off the automatic update via WLAN option in the system update and back up the phone data to avoid and maintain damage. Samsung phone users who have already encountered related problems can solve the crash problem by restarting the phone, modifying the phone date and updating the lock screen application to the latest version.