Huawei completely closes customer service center

Latest update time：2023-02-14 14:33

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On February 10, according to Taiwanese media reports, Huawei announced today that it would close its service centers in Taipei and Taichung. Huawei had already closed its Kaohsiung customer service center before. This move is equivalent to closing the customer service center in Taiwan Province!

It is reported that Huawei's service centers in Taipei Sanchuang and Taichung Wenxin Xiutai will operate until March 12. Previously in May 2022, Huawei had closed its customer service center in Kaohsiung, Taiwan, China. That is, after mid-March, Huawei will not have a physical Huawei official customer service center in Taiwan, China. In response, many netizens left messages asking whether Huawei would fade out or withdraw from the Taiwan market.

Xunwei Technology, the general agent of Huawei Technologies in Taiwan, responded to this statement by saying that due to the adjustment of maintenance strategies, the service centers whose main function is repair will be closed. The brand stores currently include Taipei Sanchuang, Taichung Wenxin Xiutai, and Kaohsiung Dream Mall 3 brand store. It pointed out that the Huawei brand will provide consumers with complete product warranty services, and consumer rights will not be affected. If you need repairs, you can call customer service to make an appointment for home service, or go to Synnex's direct service centers and authorized service stores across Taiwan for repairs. Tsann Kun store.

In response to consumer concerns, Xunwei Technology General Manager Yong Hai said that the brand attaches great importance to the rights and interests of consumers. In the future, the brand will continue to introduce more diversified new technological products. Consumers can purchase them at Huawei brand stores, Shunfa 3C, Tsann Kun and Find suitable products on the official e-commerce website.

According to reports, due to the impact of sanctions and the fact that the original manufacturer marked the built-in region of its mobile phones as "Taiwan, China" and was banned from sales by the National Communications Commission, Huawei's focus in Taiwan has shifted to the field of wearable devices and laptops in recent years. The market has not seen new products for many years.

According to the announcement issued by Huawei, Taipei Sanchuang and Taichung Wenxin Xiutai Service Center will operate until March 12. There are three methods for subsequent maintenance of Huawei products: one is through the customer service hotline to make an appointment for collection and delivery service, the other is through Synnex's directly-operated service center, and the third is through authorized service stores.

In addition, in addition to the complete withdrawal of Huawei customer service centers in mid-March, leaving only authorized service stores, many Huawei brand stores have been closed across Taiwan. Currently, only Taipei Sanchuang, Taichung Wenxin Xiutai, and Kaohsiung Dream Mall remain. 3 homes.

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