RS wins the Best B2B eCommerce category at the 2016 E-Commerce Excellence Awards
Latest update time：2016-10-26
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RS wins the Best B2B eCommerce category at the 2016 E-Commerce Excellence Awards
RS Components (RS), a trading brand of Electrocomponents plc (LSE:ECM), a global distributor serving engineers, has won the 2016 E-Commerce Excellence Award in the Best B2B E-Commerce category for its rapid improvement and industry-leading changes to continually improve its customers’ online experience. A key factor in the win was the company’s high level of customer collaboration, which has helped define and shape thousands of website improvements to make it faster and easier to use.
RS Digital Team wins the 2016 E-Commerce Excellence Award in the Best B2B E-Commerce category
RS won the 2016 E-Commerce Excellence Award in the Best B2B E-Commerce category in recognition of our improvements to the customer experience on the RS-online website. This is the eighth year of the awards, which recognize organizations that continue to break new ground within the e-commerce industry. The judges recognized our approach and the rapid improvements we made to the website. These improvements to serve our customers have resulted in significant growth in our digital sales, NEC and average page load times worldwide.
RS collects customer feedback and suggestions through its Voice of the Customer online surveys, call centers and live testing. This insight, combined with an agile approach, enables our website to make it faster, simpler and more convenient for customers to find, research and buy the products they want. The company has significantly enhanced search relevance, with filtering, stock level visibility and pricing capabilities. In addition, the site has been increased by 40%, more than 120,000 new images and videos have been added, and search engine visibility and ranking have been optimized.
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