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Total Quality Management Open Course (Training Program)

  • 2013-09-22
  • 361KB
  • Points it Requires : 2

Total Quality Management Open Course (Training Plan): 1. Basic knowledge of TQM  The evolution and definition of total quality management (TQM)  Characteristics of total quality management (TQM)  Key points of total quality management (TQM)  Benefits and current status of total quality management (TQM) 2. Overview of TQM Total Quality Management  Eight basic principles of total quality management (TQM) 3. Process approach of total quality management (TQM)  Definition of process  Categories of processes  Key process identification tool - octopus diagram  Basic unit of process - turtle diagram 4. Common tools for TQM quality control and problem-solving models  Concepts and characteristics of problem-solving  Team building for efficient problem-solving  Common tools for problem-solving  Problem-solving models 5. Course review and Q&A

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