Total Quality Management Open Course (Training Plan): 1. Basic knowledge of TQM The evolution and definition of total quality management (TQM) Characteristics of total quality management (TQM) Key points of total quality management (TQM) Benefits and current status of total quality management (TQM) 2. Overview of TQM Total Quality Management Eight basic principles of total quality management (TQM) 3. Process approach of total quality management (TQM) Definition of process Categories of processes Key process identification tool - octopus diagram Basic unit of process - turtle diagram 4. Common tools for TQM quality control and problem-solving models Concepts and characteristics of problem-solving Team building for efficient problem-solving Common tools for problem-solving Problem-solving models 5. Course review and Q&A
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