International hotel giant Marriott introduces Purdue robots

The official Facebook, Instag and LinkedIn of Marriott Hotel in Warsaw, Poland, have officially announced that the Pudu robots "Bella" and "Hulu" have successfully settled in Marriott Hol, the world's number one hotel industry giant, in Warsaw, Poland. This is another Fortune 500 company that Pudu robots have worked with in Poland. Marriott Hotel has become a leader in the hotel industry with its luxurious design, high-end prices and meticulous service. As fresh blood, the settlement of Pudu robots will inject strong vitality into the development of Marriott Hotel.

Warsaw Marriott Hotel announces partnership

Since moving in, the Warsaw Marriott Hotel has assigned different tasks to these special "waiters" based on the different characteristics of the robots: the "Hulu" robot with an oversized advertising screen embedded in its body is responsible for greeting guests in the lobby on the first floor and broadcasting the restaurant's special menu and promotions in real time; the two cute robots "Bella" are responsible for delivering coffee, alcohol and beverages at the lobby bar on the first floor and for meal delivery services at the high-end restaurant on the second floor.

"This is a great help to our service, and this solution also makes guests very satisfied and happy. The robots in particular have aroused the enthusiasm of parents and children." A representative of the Warsaw Marriott Hotel said this about the addition of the Purdue robot.

For the busy "Bella" in the restaurant, it can not only deliver food to multiple tables at the same time, but also collect empty plates to help quickly turn over tables, and interact with children through voice and expression interaction, making the robot's emotional expression more warm. The master chef who is responsible for the daily operation and management of the hotel kitchen expressed his special love for "Bella".

Good service is an effective way to reduce customer churn and win more new customers, and is also an important means for modern enterprises to differentiate themselves. The Warsaw Marriott Hotel uses a service model where humans and robots work together to provide consumers with more refined services, strengthen brand differentiation, deepen the emotional connection between the brand and consumers, and greatly enhance customer stickiness.

Today, Purdue Robotics has served various industries in more than 60 countries and regions around the world. Purdue Technology has always adhered to the mission of "using robots to improve the efficiency of human production and life", continuously strengthening technological innovation and optimizing product implementation, so that Purdue Robotics can better serve customers and jointly build a smart ecological and better life.