10th anniversary of joining hands with China, NI China Service Center starts again
Focusing on the high-quality development of domestic industries is an important starting point for NI China to implement the "in China, for China" framework.
As Liu Xuyang, head of NI China market, said, industrial technology changes and development require more timely and comprehensive response and services, especially for specific fields, how to thoughtfully meet the service and guarantee of the entire project cycle, and how to ensure through maintenance and calibration The high reliability of test and measurement instruments has become the key to boosting the high-quality development of the industry.
On the occasion of the 10th anniversary of the establishment of NI China Service Center, we once again solemnly introduce the expansion of NI China Service Center in the construction of local service and security systems.
NI China Service Center was established in 2013 and is the only after-sales service center of NI in China. The center is located in Zhangjiang High-Tech Park, Pudong, Shanghai. It has the world's most advanced maintenance laboratory, factory installation and commissioning laboratory, international A2LA ISO17025 certified calibration laboratory, and a professional warehousing area of 800 square meters.
Currently, the NI China Service Center has a total of 1,000+ test and measurement instruments and equipment, supporting industries such as semiconductor testing, automotive electronics, university laboratories, and 5G communications. It can provide customers with one-stop diversified after-sales services such as maintenance, calibration, system assembly and product replacement.
2023 marks the tenth anniversary of the establishment of the NI China Service Center. The service center team has also accompanied and supported the continuous growth of Chinese customers all the way. In the past ten years, we have been adhering to the concepts of efficient after-sales service and flexible service system, supported tens of thousands of customer orders, and have been committed to providing domestic customers with world-class after-sales service experience.
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Repair and replacement services
Providing first-class repair and replacement services can help customers reduce maintenance costs and avoid unplanned maintenance expenses and unnecessary downtime.
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Globally standardized maintenance and after-sales service.
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Product firmware and hardware upgrade services.
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Product Rapid Replacement Service - NI will mail replacement parts by express delivery within one working day after the customer applies, so that customers can quickly restore the operation of the system.
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Calibration services
The accuracy of the instrument's electronic components will drift over time, requiring periodic external calibration of the hardware to ensure that the instrument's accuracy meets specifications.
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Provide laboratory calibration and customer on-site calibration to respond to customers' needs in different scenarios.
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Calibration replacement services are provided to help customers avoid downtime.
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We provide value traceability calibration, Z540.1 calibration, and ISO 17025 calibration to respond to customers' different quality requirements.
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System configuration and assembly services
NI is committed to helping users successfully design, develop and maintain systems, and as part of that commitment, NI provides assembly and installation services.
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You can choose between current or previous NI software installations.
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Provide non-standard hardware and software installation customization services.
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Professional technicians assemble the system and conduct testing to ensure the compatibility of the system. Customers receive the system ready for operation.
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Original factory service
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Express delivery supplier authorized by the original factory to guarantee freight.
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The original factory’s unified maintenance and testing station, globally unified maintenance materials and spare parts, and quality assurance.
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The calibration methods and procedures developed by the original factory's R&D department provide calibration factor adjustment services.
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The original factory's globally unified quality control and service processes.
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professional team
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Implement NI's globally standardized after-sales service process and have a professional after-sales operation team.
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Team members have rich after-sales service experience, with more than 50% of members having more than 10 years of experience.
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The maintenance team is familiar with product drawings, has PCBA level maintenance capabilities, and can provide detailed maintenance reports based on defective components.
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The calibration team operates in accordance with the ISO17025 international system and is familiar with product calibration parameters, error determination, and uncertainty assessment.
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Efficient service
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Same-day delivery within 8 hours: After the after-sales product service is completed, ensure that the product is shipped from the warehouse within 5*8 hours.
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Free two-way shipping: For all NI sales products, customers enjoy NI authorized logistics providers: SF Express and FedEx logistics express services.
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24-hour efficient replacement service: In response to customers' customized service needs, we provide 7*24-hour delivery service.
Contact number: 021-50509800
Service application portal: https://www.ni.com/my-support/s/service-requests
Repair and replacement services: https://www.ni.com/zh-cn/shop/services/hardware/repair-replacement-services.html
Calibration services: https://www.ni.com/zh-cn/shop/services/hardware/calibration-services.html
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