Grandstream IP Communication Solutions for Large and Medium-sized Shopping Malls

background

The solution is for a retail shopping center with a large number of people and a large flow of people. It has a total of six floors and a total of 215 service-oriented retail stores, including supermarkets, restaurants, cinemas, brand clothing stores, etc. The average customer flow is one million people per month. Another solution is a 12-story corporate business office building that accommodates dozens of small and medium-sized enterprises (SMBS) in various industries.

Program Objectives

By installing IP network phones, we provide a unique unified communications application solution that integrates voice, video conferencing and video surveillance to achieve the maximum return on investment.

Challenges

Millennium Mall, one of the largest retail shopping centers in Caracas, Venezuela, was built and opened in 2008. Vensites, the owner of the mall, was looking for a powerful, easy-to-use network communication solution that integrates all voice, data and video communications. Vensites, a third-party software application company with strong professional technology, recommended a set of voice and video-based VoIP infrastructure facilities to fully integrate the complex shopping mall and company building. This VoIP facility project needs to have low startup costs, low daily maintenance expenses, increasing productivity and cost-effective efficiency, and be widely compatible with various hardware. At the same time, the scalability of solutions, equipment and technologies required for future corporate growth is required. Finally, Vensite chose a VoIP platform with comprehensive functional characteristics, EpygiQuadroM32x's IP PBX, and the terminal selected the feature-rich and cost-effective Grandstream Network products, including stable HD voice IP phones, IP multimedia video phones, IP video surveillance, servers and gateway products.

Solution

Grandstream provides secure and reliable voice, video conferencing and video surveillance terminal products, rich application functions, lasting stability and cost-effectiveness. In the VoIP-based network, the hardware/software provided by Epygi has wide compatibility and good flexibility. After rigorous testing, it is seamlessly compatible with Grandstream VoIP terminals, and is a perfect partner to create application solutions that meet the needs of shopping malls.

1. Real-time video transmission for video surveillance

In order to facilitate the store owners and shoppers, Millennium Mall has designed a 6-story underground parking lot. The mall administrator monitors and supervises the parking fee collectors through network cameras. Customers who come to the mall to shop usually deposit a certain amount of parking fees in advance. Grandstream Networks GXV3611 network dome network cameras and GXV3601 high-definition network cameras are installed in key corners of the mall and underground parking lot, providing 24/7 monitoring, and real-time video viewing at any time, anywhere, and on multiple terminals. Grandstream Networks GXV3140 and GXV3175 multimedia video phones are installed indoors in the mall, combined with the QuadroM32x access control system as an extension of the IP solution, and only allow the mall parking fee collectors to control the network cameras through video phones. When the access control system is triggered, the video phone and camera video stream will capture the screen and record in real time, and immediately transmit the video stream and captured screen directly to the security office or the designated relevant security department to help resolve the threat in the first time and avoid damage or injury to the mall's property and personnel. Of course, mall employees can also use Grandstream network video phones or smartphones to call network cameras to view surveillance images and conduct two-way voice conversations. For example, security personnel or office managers can use GXV3140 video phones to call GXV series network cameras to monitor and track the scene. Grandstream's Gsurf free video management software assists in management and ensures the safety of parking lot attendants. The mall manages and maintains the orderly operation of the mall safely and effectively by using VoIP communications and Grandstream network terminals.

2. Free video conferencing

With low-cost VoIP servers and IP video phones, you can easily make face-to-face calls and meetings without leaving your home, improve communication efficiency and productivity, reduce fatigue and high travel expenses, and avoid high travel costs. GXV3140 IP multimedia video phone is an ideal choice for mall managers. Since the mall's senior leaders live in Venezuela and the United States, meetings with investors can be held via video conferencing, without the need to connect other equipment or obtain permission from the operator, or pay for communication services every month. Simple IP PBX and GXV3140 can help you achieve this easily.

3. Reliable and stable voice communication

Hundreds of GXP series IP phones are installed in the administrative office building, which are seamlessly compatible with the Epygi QuadroM32x IP PBX to form a system that serves the Millennium Mall. Grandstream Networks' IP phones support large-capacity and high-frequency calls, and have perfect and comprehensive phone functions, excellent high-definition call quality, reliable stability, and affordable prices, which are widely suitable for the needs of small and medium-sized enterprises with low-cost investment and high-efficiency harvest.

Feasibility of the solution

1. Reduce threats, strengthen security, and ensure property safety for cashiers, shopping mall managers, and office staff in underground parking lots. IP video surveillance and IP video phones can achieve two-way voice, real-time video images, and video stream monitoring.

2. VoIP network can significantly save equipment investment costs and reduce corporate monthly expenses.

3. Grandstream Networks' IP terminal products are easy to install, manage and deploy. Simply by combining them with IP PBX, the mall's voice, data and video applications can be unified.

4. Video conferencing is a new face-to-face communication method that does not require video transmission costs, equipment costs before the meeting, and high business travel expenses.

Looking ahead

Millenniu Mall has a high-tech advanced network infrastructure. Whether now or in the future, it can expand the network communication architecture according to the expansion of the mall itself. It can also establish communications with other buildings and add new network facilities, including IP network cameras and IP multimedia video phones, with unlimited scalability.

About Grandstream Networks

Grandsream was founded in the United States in 2002 and is a global leading supplier of IP audio/video communications and digital surveillance products. It focuses on the research and development and design of innovative VoIP products that meet the needs of the market and consumers, reducing communication costs for users, strengthening communication security protection, and improving corporate work efficiency. The products comply with international SIP standards, are widely compatible with various SIP platforms, are simple and flexible to configure, and have great market competitive advantages.