Grab a post and get a gift | Have you ever stepped on these customer support "pitfalls"? Read the story and write a comment!

Latest update time：2019-01-28

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No way to seek support in the middle of the night, time-consuming to return to the factory to upgrade software, too low efficiency of customer service communication... Have you fallen into these customer support "pitfalls"?

Do you expect more considerate and intelligent customer support after having fallen into a trap? KeysightCare invites you to grab a place and win a gift!

Activity time

From now until January 31, 2019

Activity Introduction

Step 1. Select any scene below , click the " I want to comment " button in the original text, and fill in your personal information;

Step 2. After submission, jump to the event post and reply to the comment;

Step 3. Please refer to the comment post for details on the comment rules and prizes. After the event, the Outstanding Comment Award and Lucky House Prize will be selected.

Times are changing...

As designs become more complex, you are redefining what is “state of the art”

The tools used to design and test the future are also evolving.

In the test and measurement industry, only customer support has remained stagnant.

Waiting for tools, answers or help under pressure can lead to costly project delays...

Think about what you do in your daily work

Have you ever had the same story as below?

scene 1

In order to submit a test requirement, the engineer worked overtime until 10 o'clock in the evening when the deadline was approaching. When he was about to finish, he found that there was a problem with the test equipment that needed to be solved.

I habitually picked up the phone and called the customer service hotline, but received a mechanical automatic reply: "Please call our hotline again during working hours."

"If One Day"

How nice it would be to have 24-hour professional technical support?

Scenario 2

During the busy product testing, the instrument suddenly went black and could not be turned on normally. I found the original customer service phone number of the instrument, but wasted precious time on constant transfers, self-introduction, and problem description. . .

"If One Day"

The customer service directly reported my name and only needed to describe the problem once

Even have a dedicated customer support manager, how nice would that be?

Scene 3

Just as we were rushing to produce and launch the product, a test instrument suddenly reported an error. After contacting the technician, we found that the software had to be upgraded before it could continue to work normally. However, software updates take time or the product needs to be sent back to the factory, and the fastest round trip takes at least a few days.