[Summary of Pingtouge's technical support methods] Support channels + detailed explanation of specific methods

未来开发者

[Summary of Pingtouge's technical support methods] Support channels + detailed explanation of specific methods [Copy link]

 

When I was browsing forum posts recently, I saw that everyone encountered some problems when using Pingtou Ge's development boards and development tools. Some of the problems have been answered by the experts through replies. However, there are still many technical problems that have not been answered yet. Therefore, based on my experience, I would like to share with you several ways to get support from Pingtou Ge's technical engineers, and talk about the pros and cons of each.

Method 1: Work Order

Pingtouge Chip Open Community supports feedback in the form of submitting work tickets. Different problems will be directly fed back to the corresponding technical engineers, who will give answers based on the problems described by the users. If the problem description is not clear, you can continue to communicate in the work ticket until the problem is solved.

Work order submission address: https://occ.t-head.cn/people/workorder-submit

Solution time: 1~2 days

Method 2: Add a DingTalk technical exchange group

In the technical exchange group, there are dedicated technical support engineers who can get answers in the first time. There are also technical developers in various fields in the group who can discuss with each other.

How to join the group: Scan the QR code below to join via the DingTalk App

Solution period: Immediate

Method 3: Post a message for help

You can post a corresponding topic in the forum with the title [Pingtouge + corresponding development kit/development tool problem] + a brief description of the problem. The staff will search regularly, find the post, and feedback the problem to the engineer.

Solution cycle : 4~7 days

You can choose the corresponding solution according to your needs. I hope it will be helpful to you.

wangerxian

Thanks for the compilation, it provided great help for testing the Pingtou Ge development board!