State Grid Hunan Electric Power promotes the construction of "three types and two networks" through digital transformation

In mid-November, State Grid Hunan Electric Power Co., Ltd. was invited to attend the 3rd IEEE International Conference on Energy Internet and Energy System Integration and delivered a keynote speech, elaborating on the experience and practices in promoting the construction of ubiquitous power Internet of Things, which aroused positive responses from participants.

Since State Grid Corporation of China proposed the "three types and two networks, world-class" strategy, State Grid Hunan Power has refined and formed the "sGrid digital transformation" idea, committed to "making full use of data", and systematically promoted the implementation of the strategy from five aspects: open sharing, dual-mode governance, interconnection, innovation leadership, and data-driven. The application of big data will improve the quality and efficiency of external services and internal operations.

Management changes, innovation and cultivation of data talents

On November 14, the power equipment image intelligent recognition platform and application of Dr. Yue Yishi's team from State Grid Hunan Electric Power won the first prize in the Artificial Intelligence Innovation Competition in the Power Industry of the Chinese Society of Electrical Engineering.

The learning and improvement mechanism of "invite in and go out" of State Grid Hunan Electric Power has played an important role in the construction of ubiquitous power Internet of Things. The company adheres to the principle of "learning by doing and learning by doing", establishes a monthly regular meeting mechanism, lists key work reports, special lectures, and results releases as fixed agendas, and strives to cultivate employees' big data thinking and Internet thinking. The company's head took the lead in giving lectures, and department heads took turns giving lectures more than 10 times. Experts were also invited to give special lectures on industrial Internet, 5G, etc. Nearly 100 lectures were held, forming brand projects such as "Qiushi Lecture Hall" and "Doctor Salon".

At the same time, State Grid Hunan Electric Power has formed 176 digital "sharp knife teams" with a total of 1,553 people as the direct responsible teams for the project. The company has established an agile delivery mechanism in these teams, oriented towards result delivery, and encouraged trial and error innovation and concentrated efforts to tackle key problems through the project responsibility system, so as to cultivate data talents in practice.

"One source of data" to improve the quality and efficiency of business management

"We have subscribed to three reports from the provincial company's reporting center, including 'Monthly Electricity Bill Issuance' and 'Inadequate Field Staff'. In the past, when making these reports, we could only export the procurement and cost control data first, and then process them in Excel tables. This was not only time-consuming and labor-intensive, but also difficult to carry out a large amount of subsequent analysis work. Now the reporting center can not only automatically generate reports every month, but also conduct multi-dimensional data analysis according to temporary needs." said Hu Jingxian, team leader of the monitoring team of the Changsha Power Supply Company Customer Service Center.

At the beginning of 2018, State Grid Hunan Electric Power launched a three-year action plan for big data construction of "data governance-data sharing-data innovation" to systematically promote the construction of the enterprise middle platform. This year, State Grid Hunan Electric Power implemented the company's ubiquitous power Internet of Things construction deployment, focusing on data connectivity and sharing. At present, the company's big data platform has access to 94 sets of information system data, and has built a data warehouse with a four-layer architecture of "source layer, detail layer, summary layer, and market layer" to ensure "one source of data" and support data services throughout the province. The company also broke through the data breakpoints between professions, and core businesses such as customer service and capital inflow and outflow initially realized "one business line"; established a long-term mechanism for data governance, realized closed-loop management of data quality, and effectively ensured data accuracy, integrity and consistency.

On this basis, the company's Internet department provides the platform and data support, and all departments and units jointly build the report center. At present, the report center has completed the development of 364 automatic business reports. Wu Jikai, deputy director of the Internet Office of Changsha Power Supply Company, said: "The data service provided by the report center has greatly improved the readability of the data table, freeing grassroots front-line employees from the repetitive and tedious data filling work." At present, Changsha Power Supply Company has developed 27 reports based on this self-service, and 11 reports have been verified by business departments such as the customer center and delivered to grassroots teams for use in daily work.

Expand new business formats and provide more convenient services

"I 'place an order' through the small program on my mobile phone, and I can see at a glance whether the power supply service personnel have accepted the order and how far the power supply is from my home." On November 22, Zhang Yangchun, a resident of Wulipai Community in Furong District, Changsha, enjoyed convenient power supply services through the "Quick Call" small program.

"Quick Call" has both an APP and a mini program. It is an implementation result of the State Grid Hunan Electric Power's encouragement of big data to "grasp the grassroots and grasp the application". Behind the mobile phone entrance is the powerful data support of the power supply service command platform, which realizes special services such as visualization of emergency repair trajectories, automatic analysis of fault power outages, automatic reception and dispatch of emergency repair work orders, centralized processing of all-channel work orders, and unified appointment for business expansion and installation. The platform accepts the dispatch order and sends it to the grid service station. The grid service station then specifies a specific power manager for the area based on the customer's address, and the customer must be contacted within 10 minutes.

"In addition to making phone calls, visiting business offices, and using WeChat service accounts, customers now have another application that allows them to quickly connect to power supply services. We have further strengthened the control of the service process, which has not only improved the response speed and processing efficiency of customer requests, but also improved work efficiency." said Jiang Nian, stationmaster of the Changdao Road Power Supply Service Station of Changsha Power Supply Company.

State Grid Hunan Electric Power has always adhered to practicality and effectiveness, shifting the focus of work to the grassroots and moving it forward, focusing on "whether grassroots employees are willing to use it, whether customer needs have been met", and encouraging the use of data to solve business problems. This year, the company has successively formed 69 big data application results, which have been released and shared in the internal big data application store. A number of big data applications such as "precise positioning of electric energy substitution based on big data" are gradually playing their value.