From high-quality products to high-quality services, Shengnengjie innovates and upgrades customer experience

Publisher:心若澄明Latest update time:2018-04-17 Source: 来源:国际能源网Author: Lemontree Reading articles on mobile phones Scan QR code
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April 2, 2018, Shanghai, China - Shenzhen Shengnengjie Technology Co., Ltd. is the first in the industry to launch innovative customer experience services, allowing users to experience the charm of Shengnengjie inverter products while also receiving proactive, customized professional services created by the company. Shengnengjie strives for excellence in products and the best customer experience in services, providing customers with the high-quality products, services and experiences they need, and continuously enhancing customers' love and trust in the Shengnengjie brand.
"In 2018, we took the lead in launching a strategy to upgrade customer experience in the Chinese market, creating an excellent user service experience in the digital age. We use big data technology to analyze and predict various problems encountered in the inverter power generation process. Before customers are aware of the problem, we find the problem and provide customers with effective customized solutions to maximize the customer's power generation benefits." Ren Lijuan, general manager of Shengnengjie, said, "Our customers are all over the country, and the inverter application scenarios are different. Our customers need personalized, meticulous and considerate services. We hope to use smart technology to drive and optimize customer experience and provide every customer with an exclusive and best experience."

Dedicated customer service, providing customized proactive services
Shengnengjie arranges exclusive customer service for every Shengnengjie inverter customer, and users can experience Shengnengjie's personalized customized service at each important cycle node of product contact, consideration, purchase, installation and use.
First of all, when customers first contact the brand, Shengnengjie's exclusive customer service quietly arrives. In the early stage, Shengnengjie's communication with customers will focus on the selection and configuration. They will provide customers with high value-added technical consultation based on the actual climate, geography, power grid and other conditions in the customer's area, as well as the implementation plan of the on-site power station construction plan.
Secondly, as soon as the user receives the product, Shengnengjie will call the customer in time and patiently help the user understand the basic specifications, technical indicators, installation precautions and other key information of the purchased product. During the call, Shengnengjie will not only answer the customer's questions, but also provide special technical information on the products involved, applications and customer problems, so that the customer can quickly familiarize himself with the various performances of the new product and pave the way for installation.
Thirdly, during the installation, commissioning and technical maintenance phase after purchasing the product, Shengnengjie will provide point-to-point technical support. For example, during the installation and commissioning period, Shengnengjie's professional technical support personnel will maintain real-time communication with the on-site staff and provide flexible and professional technical services based on first-hand information on the site. As we all know, effective and direct communication can effectively help users clarify the potential risks that may be caused by the configuration of the power station in the initial installation, and avoid misjudgment when problems occur in the subsequent operation period.
Finally, after the installation is completed, Shengnengjie will assist users in establishing a systematic monitoring model and provide professional technical training. During this stage, Shengnengjie will continue to track the power generation of the power plant, provide technical support for power generation comparison tests, and regularly report the power plant operation status to users to ensure stable operation and continuous benefits of the power plant.
Exclusive monitoring system to monitor power station operation in real time
When it comes to real-time exclusive monitoring, we have to mention the APP/network cloud application developed by Shengnengjie. This application not only has one-click self-testing, debugging and grid connection, remote settings and system upgrades, power station operation monitoring and other functions, but also can analyze product operating parameters in real time, automatically identify abnormal conditions of products and power stations, judge potential abnormalities in advance, and report to technicians through emails and work order systems to immediately trigger analysis or confirm service behaviors. Immediately afterwards, Shengnengjie's professional technical team will build and implement solutions as soon as the problem is predicted to minimize user losses! Can you imagine that this series of work will happen before the customer is aware of the problem?
Moreover, relying on the Sunergy intelligent system, customers no longer need to pay attention to the system operation status every day, which will greatly free up their energy. Therefore, a customer once commented vividly that "the cloud application provides data, the Sunergy technical team studies and analyzes the data, and we only need to receive customized solutions through regular phone calls and WeChat!"
Only when technology truly benefits one's own business can one truly feel the arrival of the intelligent era. What Shengnengjie needs to do is to use digital technology to get closer to users and build a comprehensive customer service system. This is not only a necessary measure to upgrade user experience, but also the essence of the craftsman spirit of the new era. It can be foreseen that Shengnengjie's series of actions will continue to stimulate customers' interest and love for its products, and enable the brand to truly know and accompany customers.
Reference address:From high-quality products to high-quality services, Shengnengjie innovates and upgrades customer experience

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