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The road to IT service management based on ITIL in 2003

  • 2014-03-05
  • 160.83KB
  • Points it Requires : 2

ITIL-Based IT Service Management Path In 2003, CIOs will face many challenges. They must improve ROI (return on investment), enhance service levels, and strengthen security - while low budgets and insufficient human resources remain unchanged. How can CIOs achieve these goals under the current limitations? You can make fundamental changes to the way your IT department operates through IT governance. You may have heard this term frequently recently. Why is this new concept exactly what you are looking for and how to improve processes without increasing costs?

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