Several aspects to consider when measuring the quality of call recording equipment

　　When you call many customer service, you will definitely hear the following dialogue: "For your protection, your call may be recorded." But do you know how to record it? With a recorder placed next to the phone? With the tape-type analog recording used in old Hong Kong movies? Or like recording a mobile phone call, you have to click to start recording before you can record?

　　"None of the above recording methods can meet the needs of enterprise-level recording. What is popular now is digital fully automatic recording," Ye Jing, general manager of Shenzhen Huitong Technology Co., Ltd., told reporters.

　　Ye Jing, President of Shenzhen Huitong Group

　　In fact, the recording phone evolved from the early answering machine. The emergence of the latter solved the problem of missed calls. However, with the development of society, various enterprises, institutions, government agencies and public service organizations need to provide services to customers through telephones. In order to avoid unnecessary "disputes" and "debates", there is a huge demand for recording phones. Due to the public nature and the increase in data volume, there is a further demand for the reliability, stability, storage space and queryability of recording phones, and Shenzhen Huitong Technology is an industry expert in solving this problem.

　　As the pioneer and leader of embedded recording products, Huitong Group has strong innovation capabilities and core technologies for products in this field. The new PERD (Professional embedded recorder device) products and markets it pioneered have brought unprecedented technological innovation and market vitality to the embedded recording industry. Their stability, convenience, high cost-effectiveness and compliance with market demand have made their products the first choice for tens of millions of dealers and users around the world.

　　According to its general manager Ye Jing, compared with computer recording and rack-mounted recording system recording, the stand-alone recording phone they produce is not only convenient, occupies a small area, and is easy to operate, but also has excellent sound quality, balanced sound, noise reduction, stability, strong scalability and easy management. Until now, the recording data can be uploaded to the server synchronously, and customers can use the software they developed to easily query related recordings, fully realizing the functions of multi-channel recording and unified management.

　　First of all, due to the technical processing done by Huitong on the radio microphone, the recorders produced by Huitong can record the voice of the other party without loss, and can adjust the sound balance to avoid the occurrence of popping sounds.

　　Secondly, with the development of storage technology, these recording phones can not only record stably and reliably, so that the recording files can be permanently and safely stored, but also increase the recording time. Mr. Ye said that before, the general recording may only be a few hours, but now their recording can be up to tens of thousands of hours, and the number of recordings has also increased from tens of thousands to hundreds of thousands or even millions. On the phone, users can also query and replay recordings according to various combination conditions.

　　Thirdly, Huitong's products not only have a basic telephone interface, but also an RJ45 interface, which allows users to upload the recording to the server at any time after recording the call. Consumers can use the software developed by Huitong to conduct convenient query management.

　　In addition, Huitong also provides a secondary development interface for the recording phone, allowing developers with needs to customize all of their own phone functions.

　　The most important point is that the above recording files are processed by Huitong's special compression technology, which can retain almost the original sound quality while reducing the space occupied. In addition, these recording files have been specially encrypted, so even if other people copy these files, they cannot be cracked.

　　In addition to being able to record calls, the recording phones launched by Huitong can also perform on-site recording and have a powerful recording system. This makes these powerful products well received by customers. Most banks, power agencies, public security and fire protection, securities and insurance, corporate customer service, government procuratorates, courts and other enterprises and institutions use Huitong's products.

　　Mr. Ye said that Huitong will develop more and better products in the future to allow their embedded recording solutions to better serve users.